Thank you for shopping with Best Greenhouse Tunnels South Africa. We are committed to providing high-quality greenhouse tunnels and excellent customer service.
1. Return Eligibility
Due to the custom nature of our greenhouse tunnels, we do not accept returns or cancellations once production has begun, unless the product is defective or damaged upon delivery.
2. Damaged or Defective Products
If your tunnel arrives damaged or defective, please notify us within 7 days of delivery. We may require photo evidence of the damage. After reviewing your claim, we will either repair, replace, or refund the item at our discretion.
3. Non-Returnable Items
- Custom-sized tunnels
- Products damaged due to customer misuse
- Items returned after the 7-day window
4. Refund Process
If a refund is approved, it will be processed via your original payment method within 7–10 business days.
5. Contact Us
If you have questions about returns or need to report an issue, please contact us:
📞 Phone: 079 801 2281
📧 Email: admin@bigheartsolutions.co.za
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